Guarantee & return policy

We're only delighted when you are. We want you to be satisfied, of course, but we'd prefer it if you were thrilled with us.

We take great pride in the work we do. So if you ever receive a job from us and we have made a mistake in printing or finishing your art, please get in touch as soon as possible, and we'll do everything we can to fix it and reprint it for you.

Please note we cannot be held responsible in any way for any errors, omissions or problems with your artwork as we are an 'upload to print' service and print the artwork you provide. We do our best checking your artwork, and in case we see something failed, we try to contact you, and resolve the problem.

On our site, you can find a size chart. The actual size of the clothing can differ by ±5% of the listed size. This is not a defect of the product and the guarantee does not apply to this situation.

Please note our guarantee and return policy:

  • Before accepting your package from the delivery service, check the state of your package. If the package is visibly damaged, or the seal is broken, check the state of your product immediately and if the product is damaged, you have to make a record of the damage, which needs to be signed by the representative of the delivery company. Responsibility for damages caused during transport takes the delivery service. On behalf of the record about the damage, you will receive a newly printed product or discount.

  • The warranty period is 24 months and starts when the buyer receives the package. Warranty does not apply to the effects of everyday use. The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance. If the buyer finds a defect, which was caused by the seller, the buyer needs to inform the seller immediately about his complaint.

The process of the complaint:

    1. Inform our company via phone or e-mail about your claim.

    2. Send back the product to the following address: Ing. Ladislav Nyers – 3STAR, Roľníckej školy 873, 945 01 Komárno, Slovak Republic, European Union

When complaining, the procedure will be following Business code of Slovak Republic.

When complaining, the buyer is required to send the defective product back clean and without mechanical damages, at his own expense. The buyer is also expected to attach a copy of the invoice and a precise description of the defect.

In the means of a defect, the defect can be removable or irremovable. If the defect is removable, the buyer has right to ask for defect removal free of charge and in a reasonable time. The seller is required to remove this defect. The buyer has the right to ask for product exchange instead of defect removal, in case the seller’s expenses will not rise inadequately in consideration of the extent of the defect and the price of the product. If the damage occurs again after the removal, what causes that the buyer won’t be able to use the product properly, the buyer has the right to exchange the product for a new one or to withdraw from the contract and get a refund. The refund will be returned using the original method of payment.

If the defect is irremovable and prevents the buyer from the proper use of the product, the buyer has the right for the product exchange or to withdraw from the contract. If the irremovable defect does not affect the proper use of the product, the buyer has the right to get a partial refund or discount from the price appropriate to the extent of the defect.

The eligible complaint is completely free of charge for the buyer. If the claim is not eligible, the buyer is obliged to pay the sellers expenses arising from resolving of the complaint.

The seller will decide whether the complaint is eligible or not within 3 workdays. The resolving of the complaint can’t take more than 30 days. After this 30 days period, if the complaint not resolved, the buyer has the same rights as in the case of irremovable defect.

The seller must to release the complaint record to the buyer, which contains the process of resolving the complaint. The seller has an obligation to release this record even in the case the seller fails to comply with the complaint on the spot and fully. The time spent resolving the complaint does not count to the warranty period, starting with delivering the defective product to the seller and ends with the resolution of the complaint. If the damaged product exchanged for a new one, the warranty period starts from the beginning, starting with delivering the new product to the buyer.

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